The Palms Pet Resort & Spa

The Palms Pet Resort & Spa is a veterinary-owned boarding and daycare facility at 12410 Bandera Road in Helotes, TX. Owners comparing dog boarding in Helotes will find overnight suites and cabanas here, alongside grooming and training. A veterinarian owns and directs the business, and staff are on site 24/7.

What they offer

• Luxury suites and cabanas for overnight boarding
• Daycare and supervised group play
• Individualized care plans for each guest
• Grooming and training
• Double-fenced play yards and high-security design

What makes this kennel different

Two things stand out. The first is the veterinary connection: the resort is owned and directed by a veterinarian, so medical judgment sits close to daily care decisions. The second is staffing, since someone is in the building at all hours. That matters for dogs on medication, older dogs, and anxious first-timers.

The resort's own materials emphasize hands-on contact, describing an approach where team members talk to and touch each dog at every interaction rather than working through a checklist. Care plans are built per dog, so feeding, handling, and activity level can follow what a dog is used to at home. Play yards are double-fenced, which is the kind of detail that only registers when a dog is a determined escape artist.

Practical details

Reception is open 7:00 AM to 6:00 PM Monday through Friday, 8:00 AM to 3:00 PM Saturday, and 3:00 PM to 5:00 PM Sunday. The address is 12410 Bandera Road, Helotes, TX 78023. Booking and questions go through the phone line at (210) 695-1166 or email to info@thepalmspetresort.com, and there is a reservation request form on the resort's own website. The Palms also posts on Facebook and Instagram, which is a reasonable way to get a feel for the place before calling.